1. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number you can use to follow your shipment.
2. What should I do if I receive a damaged item?
If your item arrives damaged, contact our customer service team within 48 hours. Include your order number and clear photos of the item and packaging so we can arrange a replacement or refund.
3. What is your return policy?
We generally do not offer returns, as product details and shipping times are clearly stated on every product page.
If your item is damaged, send photos of the product, packaging, and your information so our team can review and respond.
4. Why are some items shipped separately?
We work with multiple suppliers. To provide faster delivery, items from the same order may ship separately, each with its own tracking number.
5. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and prices vary. Check our Shipping Policy for details.
6. Are there additional fees for international orders?
Some countries require customs duties or taxes. These fees are not included in your order total and are the customer’s responsibility.
7. How can I contact customer service?
You can reach us through our Contact page or by email. We aim to respond within 24 hours, Monday–Friday.
8. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your safety.
9. Can I change or cancel my order after placing it?
Changes or cancellations can only be made within 24 hours of placing the order due to fast processing times.
10. Do you offer discounts or promotions?
Yes. Sign up for our newsletter or follow us on social media to receive updates on deals and offers.
11. Is my personal information secure?
Yes. We use advanced security measures to protect your data. See our Privacy Policy for more information.